Frogster COO Dirk Weyel has told GamesIndustry.biz that his company will not negotiate with or cede to the demands of the hacker who is attempting to blackmail it over issues with Runes of Magiccommunity management.
While this approach from players might not be the best, its very common in the Free to Play market for companies to ignore completely the quality of the services they provide while having huge income. Instead of posting political like statements, maybe they should look into the quality of their services when the players have been complaining about customer support, the increasing unbalance with the micro-transaction shops, gold sellers, the hidden fee to actually be competitive, account security and so on. While Frogster is not the only company that has this problems, or ignore these problems (i assure that 90% do the same), it might be a good time to actually address the issues, instead of portraying a dedicate, frustrated player as a terrorist, while ignoring the main problems.
Business as usual...
"It's very frustrating for the team, in the first place. To see that a guy can hack accounts, claim things, influence public opinion and harm the users," Weyel told GamesIndustry.biz in an interview due to be published tomorrow.
"Our team has to focus and work on making the system more secure, on managing the whole incident. It means that they can't work on their regular goals and targets, like making events for the game, or improving it in other ways,"
"Of course, we looked at what it means. Why is someone so angry? Why do they want to harm Frogster and the user base? Obviously, in any community you have people who complain. Some of them are reasonable, and some complain in a way that is unacceptable. What this guy did is definitely criminal, but is also unacceptable in terms of the way that the he communicated. "
Via: gamesindustry.biz
